Does Everyone Really Think This is Normal?

Here is a story from the New York Times 
(registration may be required) claiming that 
difficult people are not going away, you just have 
to learn to live with them, etc.
  
http://www.nytimes.com/2007/01/18/fashion/18difficult.html


They also emphasize that you (anyone reading the 
article?) may be at fault if you have trouble with 
difficult people.

Does everyone consider this normal?  If you look 
at the workplace 30-40 years ago, "difficult 
people" did not seem to be such a problem.  Even 
the New York Times article states that all the 
books on this subject, as well as the demand for 
relationship consultants, is a relatively new 
development.

Is the phenomenon of "difficult people" a personal 
self-help issue, or are forgotten workplace 
management techniques from the recent past the 
key?

posted on 1169154959.65 by SiteAdmin