The Value of Trust
There is an intriguing idea in economics: that the difference between rich and poor countries is a matter of trust -- particularly institutionalized trust. http://www.forbes.com/home/ technology/2006/09/22/trust-economy-markets-tech_ cx_th_06trust_0925harford.html When institutions are trustworthy, it is much easier to perform transactions, and security costs are far lower. It should be possible to apply this idea inside organizations, and even to individual bosses. If the boss has a system in place to allow the co-workers to trust each other (e.g. by punishing treacherous behavior) there should be much less wasteful office politics, and far more actual work being done. So, a good boss should focus not just on the next deadline, but on building trust within the organization.
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